Frequently Asked Questions
Everything you need to know about your UGG Collection experience.
How do I ensure I am ordering the correct size?
Our footwear typically runs true to size. We recommend referring to our comprehensive Size Guide located on each product page, which includes measurements for US, UK, and EU sizing to ensure a perfect fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the security tags remain attached and the soles show no signs of wear to qualify for a full refund.
How should I clean and maintain my sheepskin boots?
To preserve the quality of your boots, we recommend using a specialized sheepskin cleaner and conditioner. Avoid direct heat or sunlight while drying, and use a suede brush to restore the natural nap of the wool.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days. Once your order has been dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time.
Are your products made from authentic materials?
Yes, the UGG Collection prides itself on using premium, Grade-A twinface sheepskin and high-quality leathers. Each product is crafted to meet rigorous standards for comfort, durability, and style.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Afterpay.